NutriScanner®Support
How can we help?
How do I scan a barcode?
Open the app, tap the camera button and point it at the barcode in good light. Hold steady until it scans.
The barcode won't scan.
Clean the camera lens, find better light and hold the phone about 10 to 15cm away. If it still won't scan, take a photo of the food or describe it instead.
Can I analyse home-cooked meals?
Yes. Take a photo or describe the meal to get nutrition and gut health scores.
How do I use a photo from my library?
Tap Browse images and choose a photo. Fresh photos and saved ones both work.
What do the colours mean?
Green (8 to 10) is a great choice. Amber (5 to 7) is fine, with something to think about. Red (0 to 4) is worth having only now and then.
Is my data private?
Your scan history stays on your phone. There are no accounts. What you scan is sent to our server for analysis and isn't kept. Full details are in our privacy policy.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple or Google. On iPhone: Settings, then your name, then Subscriptions. On Android: Google Play, then Payments and subscriptions, then Subscriptions. We never see your payment details.
The app isn't working properly.
Close the app fully and reopen it, check for an update in the App Store or Google Play, or restart your phone. If the problem continues, get in touch below.
Get in touch
For help, feedback, bug reports or feature ideas, email [email protected]. For a bug, tell us what you were doing, what happened, and your phone model and software version.
Delete your data
To ask us to delete any personal data we hold, such as a support message or a newsletter sign-up, email us. We act on requests within 30 days, except where the law requires us to keep records, such as purchase records for HMRC.